Refund Policy for Sahi Brothers Construction Pvt. Ltd.
At Sahi Brothers Construction Pvt. Ltd., we are committed to providing high-quality construction services and ensuring complete satisfaction for our clients. However, as our services are primarily project-based, refunds are generally not applicable once the project has commenced or materials have been ordered. This Refund Policy outlines the conditions under which refunds may be considered, as well as the process to follow if you believe a refund is warranted.
Please read this policy carefully. By engaging with our services or entering into an agreement with Sahi Brothers Construction Pvt. Ltd., you agree to the terms set out in this Refund Policy.
1. Refund Eligibility
Refunds may be considered under the following circumstances:
- Cancellations Before Work Commences: If you cancel your project request before the start of any construction work or the procurement of materials, you may be eligible for a refund of any advance payments, minus any administrative costs or charges incurred up to the point of cancellation.
- Project Delays (Not Caused by the Client): If the project is delayed due to factors that are within our control (e.g., internal delays in labor, materials, or logistics), we will work to resolve the issue. In rare cases where delays exceed a reasonable time frame and no resolution can be found, we may consider a partial refund, based on the scope of work completed.
- Defective or Substandard Work: If any part of the construction work provided is proven to be defective or substandard and does not meet the specifications agreed upon in the contract, you may be entitled to a refund or a remedy, such as repair or replacement of the affected work. We will evaluate the situation and determine the best course of action based on the terms of our agreement.
2. Non-Refundable Situations
Refunds will not be provided under the following circumstances:
- After Work Has Begun: Once the construction project has begun or materials have been ordered and delivered, refunds will not be issued for any portion of payments made, as costs for labor, materials, and planning have already been incurred.
- Client-Induced Delays or Cancellations: If the client delays the project or cancels the project after work has commenced, no refund will be issued. Any costs already incurred, including labor, materials, and project management, will be deducted from the advance payment.
- Client Changes to Scope of Work: If the client requests significant changes to the scope of the work after the agreement has been signed, additional costs may be incurred. Refunds will not be provided if the scope is altered, but we will provide a revised estimate for the new scope.
- Force Majeure Events: In the event of unforeseen circumstances beyond our control (such as natural disasters, government regulations, strikes, etc.) that prevent us from completing the project on time, no refund will be issued. We will, however, make reasonable efforts to reschedule or adjust timelines.
3. Process for Requesting a Refund
If you believe you are eligible for a refund under the conditions outlined above, please follow these steps:
- Contact Us: Reach out to us via email or phone, detailing your request and the reason for seeking a refund. Provide all relevant documentation, including your contract, payment receipts, and any communications related to the issue.
- Investigation: We will review your request and assess the situation. This may include an on-site inspection of work completed, a review of payment history, and an assessment of project delays or issues.
- Resolution: If a refund is warranted, we will inform you in writing of the refund amount and the process. Any refund will be processed in a timely manner, typically within 30 business days from the date of approval.
- Partial Refunds: In cases where a full refund is not applicable, we may offer a partial refund based on the amount of work completed or materials used.
4. Payment of Refunds
Refunds will be made to the original payment method or via bank transfer, depending on the payment method used for the initial transaction. Any refund will be processed in the same currency as the original payment.
5. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and the revised policy will become effective as of the posted date. We encourage you to review this policy periodically to stay informed of any updates.
6. Payment Acceptance: We are accepting payment in only ₹ in India.
7. Contact Us
If you have any questions regarding this Refund Policy or would like to initiate a refund request, please contact us at:
Sahi Brothers Construction Pvt. Ltd.
Email: info@sahibrothers.in